See When Customers View Emails

To help provide better visibility in sending documents to your customers, Invoice Viewed allows you to see when your customers have opened the documents you’ve sent them.

Invoice2go shows you the status of each of your documents. From when you create an invoice, send it to your customer and when that customer opens and views your email, you will know its status. For example, when your customer opens the document you’ve emailed them, the gray document status icon will change from SENT to OPENED.

There are three different document statuses:

  • DRAFT — the document is created and saved as a draft, but not yet emailed to your customer
  • SENT — the document has been successfully emailed to your customer
  • OPENED — the document has been opened and viewed by your customer

Invoice Viewed is a Invoice2go premium feature and will automatically be enabled in your account if you have subscribed to either the Pro, Enterprise, or Unlimited plans. If you are currently on Invoice2go's Starter plan, upgrade now to use Invoice Viewed.

Note: Due to current Android limitations, if you are sending documents from an Android device, the status of your document will not change when you customer opens the email; however, if your customer opens the email and then clicks either the Pay Now or the I’ve already paid this buttons, then your document status will change from SENT to OPENED.

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